General Inquiries
For general product inquiries, please contact support@gametimegeeks.com.
Shipping
GameTimeGeeks offers several shipping methods to meet your needs. Orders that have selected Free Shipping will be shipped via USPS First Class. Other shipping methods we offer are UPS Ground, UPS Three-Day Select, UPS Second-Day Air, or UPS
Next Day Air. Most orders placed by 3pm EST ship same day (except weekends and holidays). Orders placed after 3pm EST ship the next day.
International Shipping
International Shipping is offered only to Canada. Rates are determined
by total weight of order and destination. Canadian customers have the option to ship UPS Standard, USPS Priority International, or USPS First-Class International. Tracking
number is provided depending on shipping method and is not guaranteed after
leaving the United States. Free Shipping does not apply to Canadian orders.
Guarantee
We offer a 30-Day Money Back Guarantee! If you are, in any way, not satisfied with your purchase, please contact us at support@gametimegeeks.com for details on how to return or exchange your order.
Order Processing
Please note that most orders ship within 24 to 48 hours of when they are placed (excluding weekends and holidays), some orders may take up to 72 hours to ship. Backordered items will ship when they become available. Please check the product description of your item to determine if your item(s) are currently backordered.
Orders generally cannot be modified once they have been placed. If you have questions about an order that you have recently placed, contact orders@gametimegeeks.com. Please include your order number with any inquiries.
Returns
For non-defective returns, we accept returns within 14 days of purchase, subject to a 15% restocking fee. All returned product must be new, and include all original packaging to be considered for refund or exchange. Refunds and exchanges will be made at the sole discretion of Tribeca/GameTime Geeks.
For defective returns, Tribeca/GameTime Geeks’ standard product warranties and return processes apply. Please see http://www.tribecagear.com/support.php or visit the support page for more information.
Please e-mail support@gametimegeeks.com with your order number to initiate the return process.
For customer error returns: The customer must pay for the return shipping postage and the non-defective return stipulations apply.
